Help CenterPending Withdrawal Review: Why Is My Withdrawal Pending and How Long Will It Take?
Most withdrawals are processed automatically and usually complete quickly. However, in some cases, we may place a withdrawal on hold for a manual security or compliance review.
This may happen for reasons related to:
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Security or account protection
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Fraud or suspicious activity prevention
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AML/KYC and compliance requirements
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Risk management
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Source-of-funds verification
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Enhanced due diligence or other regulatory requirements
Why was my withdrawal placed under review?
Our automated systems monitor withdrawals for unusual or potentially risky activity. For example, we may temporarily block a withdrawal if there are signs that an account could have been compromised or that the funds may be connected to suspicious activity.
A manual review gives our team time to verify that the withdrawal is legitimate and that the account and funds are secure.
In rare cases involving confirmed abuse, such as exploiting a vulnerability, an account compromise, or an attempt to withdraw funds belonging to another player, additional action may be required.
How long does a manual review take?
Manual withdrawal reviews are typically completed within up to 3 business days. However, the exact timeframe may vary depending on the circumstances, and we cannot guarantee a fixed processing time.
If additional verification, source-of-funds checks, enhanced due diligence, or regulatory requirements are necessary, the review may take longer.
We appreciate your patience while we complete the review. If you have questions about your pending withdrawal, our Support team is available to help or address the issue accordingly.