14 July 2017.
Deposit Bonus cancellation fee.
Deposit Bonus campaign overview
In Summer 2017, DuckDice introduced deposit bonus campaign. It is still visible on our Bonuses page:
The bonus idea was to credit additional % from the deposit amount. In order to avoid a situation when DuckDice member makes a deposit, claim bonus and make a withdrawal the bonus was locked until certain wager requirements will be met.
This is a common system with this type of bonuses which was just adopted by DuckDice from the dice world.
Deposit Bonus campaign issue
The Deposit Bonus was designed for the advanced user and once user decided to claim the bonus he could only cancel it with a penalty.
On clicking "Cancel Bonus" player must've agreed with two confirmation screens, which looked like this:
So the core of this issue was this cancelation algorithm, the amount to be subtracted as a penalty was poorly controlled and on the late stages of wagering could be as much as the deposit amount and winnings.
We had many members who claimed this type of Bonus and won big but for whatever reason, we didn't hear complains regarding cancellation.
The scam accusation case
The problem started when one player @Ozafejyw782 deposited 2 BTC and claimed 200% Bonus, so he received 4 BTC in total.
In the middle of a wager, this user decided to cancel bonus, with an intention to withdraw his winnings even though wager requirement has not been met and a huge locked progress bar was in the middle of the screen. Unfortunately, we do not have this functionality anymore and cannot show how it looked.
So @Ozafejyw782 ignored confirmation messages, didn't contact the support or admins and ended up with 0 balance.
The Case Resolution
We had some quarrel due to the fact that user wanted the whole amount to be refunded, he wanted his 2 btc deposit + 2 btc deposit bonus + wagered winnings (+about 5 more BTC) the % of his wagering to be restored and this was simply not possible from the technical perspective.
DuckDice has refunded full initial deposit amount - 2 BTC.
The Case Legal Resolution
The DuckDice operates under the License No. 8048/JAZ issued to Antillephone, Authorized and Regulated by the Government of Curacao.
On the 23rd of May 2018, licensor received a claim from the Ozafejyw782. The user requested licensor to step in the Case Dispute and after the case discussion on the 26th of May licensor made his verdict.
And here is an official answer from the licensor:
Those who doubt the authenticity of this letter feel free to contact the licensor, the link is in the bottom of the DuckDice site.
Feel free to ask DuckDice admins, mods, or our community on BitcoinTalk any information.
Or you can send a on-site direct message to Ozafejyw782, he was playing with DuckDice's faucets this year.