Help CenterUpon your first visit, we allow you to create an account with a username only and store all account details in your browser cookie. The cookie can be erased if you will clear your browser search history and since the cookie is being locally stored in your browser – you will not be able to access your account from anywhere but this browser.
To avoid losing your account, we strongly recommend that you set a password and an email address. To secure your account, you must enable two-factor authentication. You can enable two-factor authentication in "settings" under "security" tab. In rare cases when a user has no smartphone, we have a "security email" – a 2FA substitute that uses your email address to send OTPs.
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I lost access to my account. What should I do?
If you have any problems accessing your account, please contact support.
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How to secure my account?
Upon your first visit, we allow you to create an account with a username only and store all account details in your browser cookie. The cookie can be erased if you clear your browser search history, and since the cookie is being locally stored in your browser, you will not be able to access your account from anywhere but this browser.
To avoid losing your account, we strongly recommend that you set a password and an email address. And in order to secure your account, it is recommended to use two-factor authentication. You can enable two-factor authentication in "settings" under "security" tab.
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How to remove my account according to GDPR?
If you disagree with any aspect of the previously accepted customer agreement you can revoke your consent. The consent revoke will trigger account removal and all personal data erasure from our database, such action may not be reverted. Note that you must withdraw your funds from the system to delete an account. To remove the account please write a letter with the topic "Remove my account" on support.
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Notifications
DuckDice will attempt to contact you via an e-mail address, browser push notifications, telegram, or other specified channels. Most notifications can be disabled or enabled in settings but some are crucial and therefore can not be turned off, these include security alerts, two-factor authentication reset, login from a new location, password change request, login brute force, etc.
Marketing notifications, including limited promotions and personalized offers, cannot be disabled in settings. You can unsubscribe from emails or messages, though we promise not to send you more than a few messages per month.
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Which of my data are public?
User data that may be available for public are:
- bets info;
- registration date;
- seeds;
- game profit;
- username.
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I need maximum privacy. What should I do?
Just turn on the HIDE MY BETS switcher in Settings -> Privacy and become the Ninja Duckling! High Roller and Jackpot-winning bets are also displayed and posted on Chat with Ninja instead of the username. VIP status gives you more privacy features.